THE SNACK CLUB

TERMS + CONDITIONS

SUBSCRIPTION

TERMS

There are three subscription frequencies: Monthly (once a month), Bi-Monthly (every 2 months), and Tri-Monthly/Quarterly (every 3 months).

By purchasing a subscription at any frequency, you agree to an initial and recurring subscription fee at the then-current subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your subscription at any time.

AUTOMATIC RENEWALS: Once you subscribe, we will automatically process your subscription fee in the next billing cycle. We will continue to automatically process your subscription fee each month/every 2 months/every 3 months at the then-current subscription rate, until you cancel your subscription. We explain the schedule of charges below in the section Payment Schedule and how to pause or cancel your subscription below in the sections titled Pause Policy and Cancellation Policy.

DECLINED AUTOMATIC PAYMENTS: If an automatic payment is declined, you will get an email notification that will include a link to update your billing information. Please make any necessary updates to your payment information in the Subscription panel in your customer account. The payment will be attempted again after 5 days. If it fails again, we will cancel your order and subscription, but you can resubscribe again at any time.

Subscription prices are subject to change. If a change occurs, you will be notified by email.

PAYMENT

SCHEDULE

You will be charged immediately upon subscribing, and then on the 18th of the month for subsequent months. The website may say your next charge will be on a different day, but that date will be changed to the 18th. This is to help us have everything organized and provide us with accurate numbers.

Orders after the cut-off begin with the following month’s box. This means that if you subscribe after the 18th of the month, you will be sent the box for the month after. This is true no matter which frequency you subscribe for.

For clarity, here are some examples of how the payment schedule will work:

Example 1: You sign up for a monthly subscription on January 23. You are charged for your first box immediately. You will receive your first box in February. Your plan will automatically renew once a month, making your next charge March 18, one month after your first box.
Example 2: You sign up for a box every 3 months on January 23. You are charged for your first box immediately. You will receive your first box in February. Your plan will automatically renew in 3 months, making your next charge May 18, three months after your first box.

Subscription prices are subject to change. If a change occurs, you will be notified by email.

MISSED

BOXES

All Snack Club pick ups and deliveries are to happen on the last Friday of the month. The box is best enjoyed fresh, so we ask that if you know you won’t be able to pick up or accept a delivery ahead of time to please get in touch to arrange an alternative. You can always get someone else to pick up on your behalf (a friend, family member, etc.), change your pick up to delivery by us, or change your delivery to pick up.

MISSED PICK UPS: Without prior communication from you, we can only hold on to boxes until the end of day Friday. Please let us know as soon as you can if you are not able to pick up your box and we can come up with a solution together. All boxes not claimed on Friday will be forfeited and no replacement boxes, credits, or refunds will be given.

UNDELIVERABLE BOXES: If for some reason our delivery drivers are unable to deliver your box, they will bring it back to the shop. It will then be your responsibility to either pick up the box from the shop before the end of the day, or reschedule for delivery on Saturday. Any boxes not picked up or rescheduled will be forfeited and no replacement boxes, credits, or refunds will be given. Please make sure to include any important information for delivery at checkout (such as buzz codes and unit numbers), update delivery addresses, and inform us of any changes as soon as possible.

PAUSE

POLICY

You are able to pause your subscription for up to 3 months at a time, regardless of frequency of subscription you signed up for. This means that if you are a monthly subscriber, you have the choice to pause for 1, 2, or 3 payment cycles. If you are a bi-monthly subscriber, you can only pause for 1 payment cycle, or 2 months. If you are a tri-monthly/quarterly subscriber, you can only pause for 1 payment cycle, or 3 months.

You can pause your subscription at any time by filling out our Pause Form. Click here for the form. When you submit the form we will process it with no questions asked and with no pressure to have you resume early.

Please submit your pause request before the 18th of the month to ensure you are not charged for the next box. Once your request has been processed we will send you a confirmation email. If you have not received confirmation after 3 or more days, please reach out to us either by calling the shop or emailing specialorders@blackmarketprovisions.com.

We wish pausing was something you could do yourself, but unfortunately the software we use does not allow it - at least not yet!

CANCELLATION

POLICY

You can cancel your subscription yourself at any time through your Customer Account, or you can click the Manage Subscription link in your order email. After logging in, click My Account, and then Subscriptions.

If you are having trouble cancelling yourself, you can fill out our cancellation form and we will cancel it on your behalf. Click here for the form. When you submit the form we will process it with no questions asked and with no pressure to have you stay. Once your request has been processed we will send you a confirmation email. If you have not received confirmation after 3 or more days, please reach out to us either by calling the shop or emailing specialorders@blackmarketprovisions.com.

Make sure you cancel before the 18th of the month to ensure you are not charged for the next box.

Please note that cancelling a subscription does NOT cancel any pending Snack Club orders. If you wish to cancel a pending order, please fill out the cancellation form by clicking here.

ORDERS +

TIMELINES

Once you place your order, you will receive a confirmation email with your order number. Once the order is ready, you will be sent another email. Sometimes we will mark it as ready the day before, but rest assured that it will be ready for pick up or will be sent out for delivery on the last Friday of the month. We send the emails early as a gentle reminder.

At this time:

All Snack Club boxes will be available for pick up or delivery on the last Friday of the month.
Deliveries leave our shop at approximately 10AM. Generally deliveries are completed by 2PM, but there are many variables that can cause delays (weather, traffic, order issues, etc.). If you have not received communication from our drivers by 2PM, please call the shop.
Our drivers will call or text you when they are on the way to you.
Please include all pertinent delivery information, including a phone number and buzz code if required, at checkout.
If you are not home when your order is delivered it will be left on your doorstep or in a secure location determined by our drivers. Refunds will not be issued for packages that go missing or that are damaged/ruined due to poor weather. If you are not home to accept your order, we suggest you leave a cooler or bin out so that our driver can adequately hide your order and so that it remains protected from weather.

RETURNS

All Snack Club boxes are final sale, however we want you to be satisfied with all your purchases at Black Market Provisions. If you have a concern or issue with one of the products, please chat with one of our staff and they will happily assist you.

FAQ

You will find out when you receive it! 😉
Included in every box will be an info card about each product. It’ll mention if the item has any common allergens, where it’s from, and ways to use it.
We aren’t able to accommodate any dietary restrictions or allergies in the Snack Club. Sorry, pals!
Small boxes are $50 and larges are $100.
Subscription prices are subject to change. If they do, subscribers will receive an email in advance of the change.
Nope, you can buy a box one time, online only. However, the Snack Club is best enjoyed as an exclusive club, joined by subscribing. You’ll get the best opportunity to try new snacks, plus you’ll get some swag and maybe some discounts and other goodies along the way!
Usually, no.
There may be times where we have extra items, and we may offer them in the shop, but this will be a rare occurrence. The best way to secure your snacks is to join the club!
We will keep making boxes as long as you keep wanting them! Subscriptions do not have a fixed end date. You can cancel your subscription at any time.
If you need to update your address for a delivery or two, send us an email and we will make sure it gets to the right place!
If you need to update your address for all future deliveries, you’ll need to cancel your subscription and resubscribe. Unfortunately it’s a limitation of the service we’re using, sorry buds!
You can do that in your customer profile. Log in, then click Payment Methods. You can add, change, and remove payment methods there.
Yes!
To skip your next box or pause your subscription temporarily, please fill out this form. We will pause it for you, no questions asked. Please note you can only pause for up to 3 months.
Just be sure to fill out the form before the 18th of the month!
You can cancel your subscription yourself through your Customer Account, or you can click the Manage Subscription link in your order email. After logging in, click My Account, and then Subscriptions.
If you are having difficulty cancelling on your own, please fill out this form and we can cancel it for you.