ORDERS + TIMELINES

Once you place your order, you will receive a confirmation email with your order number. Once we have received your order, you will be sent another email confirming the approximate delivery time.

At this time:

  • Orders placed are ALWAYS going to be next day delivery. 

  • Deliveries leave our shop at approximately 10AM and while we do our best to arrive in your scheduled window there are many variables that can cause delays (weather, traffic, order issues, etc) Generally deliveries are completed by 2PM.

  • Please include all pertinent delivery information, including a phone # and buzz code if required.

  • If you are not home when your order is delivered it WILL BE LEFT on your doorstep or in a secure location determined by our driers. Refunds will not be issued for packages that go missing or that are damaged/ruined due to poor weather. We suggest you leave a cooler or bin out so that our driver can adequately hide your order + so the it remains protected from weather.

INVENTORY

While we do our best to ensure inventory, unforeseen circumstances may cause us to be sold out of the item you ordered. In this case we will try to contact you to replace the item, and if not we will automatically refund you for that item.

LOCAL DELIVERY

Our local delivery is handled by in-house delivery drivers and they do their best to ensure the safe handling and delivery of your packages.

Please include any delivery instructions in the notes at checkout (ie: if we are not home, leave in the cooler we placed behind the planter near the front door)

RETURNS + CANCELLATIONS

All fresh/frozen food or baked goods are final sale, however we want you you to be satisfied with all your purchases at Black Market Provisions. If you have a concern or issue with one of your fresh food products, please chat with one of our staff and they will assist you happily.

For pantry provisions or gift items, we will accept returns for store credit or product exchange within 2 weeks of the date of purchase. Products must be unopened/in their original packaging + condition and be accompanied by your receipt.

We do not cover the cost of shipping for returns of products that were shipped or delivered.